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How To Resolve Your
Customer Service Problem


Andrew Lawrence

Millions of people, just like you, end up with a customer service problem that they just can't seem to get resolved. No matter what they do. Sound familiar? If so, here's a proven, effective technique you can use that can help you get immediate corrective action for those ongoing unresolved frustrating, sometimes nightmarish consumer problems such as billing errors, disputes, complaints, defective products and other consumer issues.

I have personally used this technique when necessary and have rarely failed to get a valid problem with a legitimite organization resolved ... quickly. I usually receive a quick response, often a phone call, from a person in that organization who has the power, the authority, and the interest, to immediately remedy the seemingly unresolvable problem.

You should first understand that a product or service offered by a reputable company should function properly. And customer service is supposed to help you when it doesn't. Of course, in the real world, this does not always occur. However, the vast majority of legitimate organizations are willing to "make it right" when a problem happens. But sometimes they aren't. Or they are unaware of a problem. Or their customer service is not capable or properly trained or properly authorized to resolve even the most obvious problem. And you get stuck in a customer service dead-end, a consumer nightmare! It happens. And when it does, here's what you do ...

First, take a deep breath. Relax. Your customer service nightmare may soon be solved.

Next, make sure you follow my "Rule of 3". Always give the customer service department three (3) chances to resolve your problem. Also, if you haven't been able to get anywhere with the standard customer service rep you should ask for a Supervisor; sometimes they can simply and easily resolve the problem. Sometimes not. But do give Customer Service 3 chances and, above all, be courteous! If, after exhausting the limits of both customer service and yourself, you are still unsatisfied proceed with the following steps ...

1) organize the most pertinent facts relating to your problem. Facts ... not feelings.

2) next, we will get the email address of the organization's CEO or president or director or whoever is ultimately running the organization ... the #1 big boss. I don't care how big the organization is, somebody is running it and is ultimately responsible. That's whose email address you want. With a little hunting this can often be found on their website, under About the Organization or Executives, etc. If you cannot find the email address of the head honcho then CALL the main number of the organization. Ask for the Office of the President. They should connect you. If asked why simply state that you "have to email him some important documents". Do NOT go into a whole story, do NOT get sidetracked, just get the head person's email address and get off the phone.

3) in a blank email set forth your unresolved problem. Here you state that you have been unsuccessful in getting your problem resolved. Be professional. State it clearly. No more than 1-2 short paragraphs.

4) the next few paragraphs are where you state the background of the problem. Here you state the most pertinent FACTS of what the problem is, the nature of the problem, why and how it's a problem for you. Keep it short (3-5 short paragraphs).

5) next comes the ending paragraph where you tell them what you want. I use "I would appreciate it if someone of appropriate authority would look into the problem and take the necessary and immediate action to remedy the situation. Thank you very much."

6) put your name, phone number, order number, etc. at the bottom of the email.

7) address the email to the CEO, president, etc.

8) send the email

After you have sent your email, standby for action! It is not unusual for a legitimate organization to respond reasonably quickly so be prepared. And don't be surprised if you get an immediate resolution. I have used this technique throughout my adult life and have had remarkable and quick successes resolving many different and difficult types of consumer problems, both common and rare.

If you are in the midst of a customer service nightmare, and want to end it, try this technique!

Andrew Lawrence is the founder of the Life Purpose Society whose Life Purpose Program has served to empower men and women in over 50 countries.